Schedule365 ("we," "us," or "our") provides a multi-tenant scheduling platform that service businesses ("Tenants") use to manage appointments with their customers. This Privacy Policy explains how we collect, use, and protect information in connection with our platform.
There are two categories of people whose data we process: Tenant Administrators — businesses using our dashboard — and End Customers — people who submit appointment requests through a scheduling widget embedded on a Tenant's website.
When a business signs up for or uses Schedule365, we collect:
When end customers submit appointment requests through a Tenant's scheduling widget, we store that data on the Tenant's behalf. This includes:
For this data, Schedule365 acts as a data processor and the Tenant acts as the data controller. Tenants are responsible for ensuring they have appropriate legal authority to collect and process their customers' personal information.
Tenant Administrator data is used to:
End Customer data is used solely to:
We use the following third-party services that may process personal data:
Used to send WhatsApp and SMS appointment notifications to Tenant-configured phone numbers, to deliver optional SMS confirmations to end customers who opt in, and to send two-factor authentication codes to Tenant Administrator accounts. Phone numbers and relevant appointment details are transmitted to Twilio for this purpose.
Appointment confirmation and notification emails — both to Tenant-configured business addresses and to end customers — are delivered through Resend. Recipient email addresses and appointment details are transmitted to Resend for delivery. Two-factor authentication codes for Tenant Administrators may also be delivered via Resend.
When enabled by the Tenant, the scheduling widget uses Mapbox for address autocomplete. As an end customer types their street address, partial address text is sent to Mapbox's geocoding API. Mapbox's own privacy policy governs their use of that data.
When a Tenant Administrator searches for their business by name during platform setup, the search query is sent to the Google Places API to retrieve business details (address, phone, hours, location coordinates). This applies only to the admin dashboard setup flow, not to the customer-facing scheduling widget. Google's privacy policy governs their use of that data.
If a Tenant enables the Housecall Pro integration, end customer personal information — including name, email address, phone number, and service address — is transmitted to Housecall Pro each time a new appointment is created. This transfer is initiated by the Tenant and governed by the Tenant's agreement with Housecall Pro.
If a Tenant enables the Jobber integration, end customer personal information — including name, email address, phone number, and service address — is transmitted to Jobber each time a new appointment is created. This transfer is initiated by the Tenant and governed by the Tenant's agreement with Jobber.
If a Tenant enables the Service Titan integration, end customer personal information — including name, email address, phone number, and full service address — is transmitted to Service Titan each time a new appointment is created. This transfer is initiated by the Tenant and governed by the Tenant's agreement with Service Titan.
If a Tenant enables the Dispatch integration, end customer personal information — including name, email address, phone number, and service address — is transmitted to Dispatch each time a new appointment is created. This transfer is initiated by the Tenant and governed by the Tenant's agreement with Dispatch.
All platform data is stored in a managed PostgreSQL database hosted by a cloud infrastructure provider. Data is encrypted in transit (HTTPS/TLS) and at rest.
We do not sell personal information. We do not share personal data with third parties except as necessary to operate the platform (as described in Section 5) or as required by law. When a Tenant enables a CRM integration, data sharing with that CRM is directed by the Tenant and governed by the Tenant's own agreement with that provider.
Tenant Administrators may request access to, correction of, or deletion of their account data by contacting us. Depending on your location, you may have additional rights under applicable law (e.g., GDPR, CCPA).
End Customers seeking to access or delete their appointment records should contact the business (Tenant) they scheduled with directly, as that business is the data controller for their personal information. If your data was synced to a third-party CRM by that Tenant, you may also need to contact the Tenant to request deletion from that system.
California residents have the right to know what personal information we collect, to request deletion of their personal information, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at hello@techscheduler.io.
SMS appointment updates sent through the platform require explicit opt-in from the end customer at the time of booking. Recipients may opt out at any time by replying STOP. Message and data rates may apply. Frequency varies.
Our platform is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy periodically. Material changes will be communicated to Tenant Administrators via email or an in-dashboard notice. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
For privacy-related questions, requests, or concerns, please reach us at hello@techscheduler.io.