Last Updated: March 31, 2026 | Effective Date: March 31, 2026
By accessing or using Schedule365 (the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the Platform.
You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) to create an account or use the Platform. By agreeing to these Terms, you represent and warrant that you meet this age requirement.
Schedule365 provides a multi-tenant scheduling platform that allows service businesses ("Tenants") to:
To use the Platform, Tenants must maintain an active account. You are responsible for:
You agree to use the Platform only for lawful purposes. You must not:
Access to the Schedule365 API is provided for the purpose of embedding and operating the scheduling widget. We reserve the right to throttle, rate-limit, or temporarily restrict API access if usage patterns are excessive, abusive, or negatively impact Platform performance for other Tenants. Specific rate limits, if applicable, will be communicated in the API documentation or dashboard.
As a Tenant, you are the data controller for personal information collected from your customers through the scheduling widget. You are responsible for:
If you use the Platform's notification features to send text messages to your customers, you represent and warrant that:
Schedule365 relies on third-party carriers and messaging providers (including Twilio) to deliver SMS and WhatsApp notifications. We do not guarantee delivery of any individual message. Delivery may be affected by carrier filtering, recipient device settings, network outages, or other factors outside our control. You acknowledge that missed or delayed notifications do not create liability on our part.
Schedule365 acts as a data processor with respect to end customer personal information stored on the Platform on your behalf. We process this data solely according to your instructions as reflected in your use of the Platform and these Terms. Our handling of such data is further described in our Privacy Policy.
When you enable a CRM integration (see Section 10), end customer personal information is transmitted to that CRM platform. In that context, Schedule365 acts as a conduit and the CRM provider becomes a separate sub-processor or independent data processor subject to its own terms and privacy policy.
We may engage subprocessors to assist in providing the Platform (e.g., hosting providers, email delivery services, messaging providers). A current list of subprocessors is available upon request. We will notify Tenant Administrators at least 14 days before engaging a new subprocessor, giving you the opportunity to object. If you object and we cannot reasonably accommodate the objection, either party may terminate the account.
The Platform allows Tenants to connect third-party field-service CRM platforms, currently including Housecall Pro, Jobber, Service Titan, and Dispatch. When a CRM integration is enabled:
The Platform is currently offered free of charge. We reserve the right to introduce paid plans or usage-based fees in the future. If we do, we will provide Tenant Administrators with at least 30 days' written notice before any fees take effect. You will not be charged without an opportunity to review and accept the applicable pricing.
We may offer free trials or beta features from time to time. Beta features are provided "as is" without any warranty, may be modified or discontinued at any time without notice, and may not be as reliable or complete as generally available features. We may limit or revoke access to beta features at our discretion.
The Platform, including its software, design, and documentation, is our proprietary property. These Terms do not grant you any ownership rights. You retain ownership of the business data you input into the Platform.
If you provide us with feedback, feature requests, suggestions, or ideas regarding the Platform, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate that feedback into the Platform or any other product without any obligation or compensation to you. Nothing in this section requires you to provide feedback.
We reserve the right to suspend your access to the Platform, in whole or in part, if we reasonably believe that:
We will make reasonable efforts to notify you before or promptly after suspension and provide an opportunity to cure the issue, except where immediate suspension is necessary to protect the Platform or comply with law. Suspension does not waive our right to terminate the account.
We strive to maintain reliable service but do not guarantee uninterrupted availability. We are not liable for losses arising from downtime, notification delivery failures, or disruptions to third-party services including Twilio (SMS/WhatsApp), Resend (email), Mapbox (address autocomplete), Google Places API, or connected CRM platforms.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay results from causes beyond the party's reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions or orders, power outages, internet or telecommunications failures, third-party infrastructure outages, or denial-of-service attacks. The affected party will make reasonable efforts to mitigate the impact and resume performance as soon as practicable.
The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. We disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Platform, including but not limited to missed appointments, failed notifications, or data loss. Our total liability to you shall not exceed the amounts paid by you for the Platform in the three months preceding the claim.
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your breach of any applicable law — including privacy and communication laws governing your use of customer data and any third-party CRM integrations you enable.
Either party may terminate the account at any time. Upon termination, your access to the Platform will cease. We will retain your data for up to 90 days following termination, after which it will be permanently deleted, unless a longer retention period is required by law. Data already synced to a third-party CRM prior to termination is governed by that CRM provider's own terms.
During the 90-day post-termination retention period described in Section 21, you may request an export of your data — including appointment records, customer information, and account configuration — in a machine-readable format (e.g., CSV). Export requests should be directed to hello@techscheduler.io. After the 90-day period, data will be permanently deleted and export will no longer be available.
Informal Resolution: Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation. The complaining party shall send written notice describing the dispute to the other party, and both parties shall attempt to resolve the matter within 30 days of receipt of that notice.
Formal Proceedings: If the dispute is not resolved through informal negotiation within 30 days, either party may pursue resolution through the courts as described in Section 25 (Governing Law).
We may update these Terms from time to time. We will notify Tenants of material changes via email or an in-dashboard notice at least 14 days before the changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Florida, and both parties consent to the personal jurisdiction of those courts.
Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Entire Agreement: These Terms, together with the Privacy Policy and any Data Processing Agreement entered into between the parties, constitute the entire agreement between you and Schedule365 with respect to the Platform and supersede all prior or contemporaneous agreements, understandings, or representations.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us to be effective.
Assignment: You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
No Third-Party Beneficiaries: These Terms do not create any rights for any third party, including end customers, CRM providers, or any other person or entity that is not a party to these Terms.
Relationship of the Parties: Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and Schedule365. Neither party has the authority to bind or make commitments on behalf of the other.
Questions about these Terms should be directed to hello@techscheduler.io.